Professional 24/7 Alarm Monitoring

Someone Is Watching When You Can’t

When your security system signals trouble, trained monitoring professionals are available around the clock to handle the alarm according to your account instructions.

Starting at $31 per month

Ask About Monitoring Call 701-554-2000

Available 24/7 • Trained Monitoring Professionals • Local Stone’s Support

Professional alarm monitoring operator assisting with security signals

Professional Monitoring Around the Clock Alarm signals are handled according to established procedures.

Notification Versus Response

A Phone Alert Is Not a Response Plan

Smartphone notifications are useful, but they still depend on you seeing the alert and being able to act. Professional monitoring adds trained people and established response procedures.

App Notification Only

You Receive an Alert

Awareness A notification is sent to your connected device.

Availability You must notice the notification and have access to your phone.

Decision You determine what happened and what action to take.

Response You are responsible for contacting the appropriate help.

Professional Monitoring

A Trained Operator Receives the Signal

Awareness The alarm signal is received by the monitoring center.

Availability Monitoring professionals are available around the clock.

Procedure The signal is handled according to its type and your instructions.

Response Contacts and appropriate responders can be notified when required.

The app keeps you informed. Professional monitoring adds another layer of response when you are asleep, unavailable or unable to act.

Protect Your Home Residential Security Systems › Protect Your Business Small Business Security Systems ›

From Alarm Signal to Response

What Happens When an Alarm Occurs?

Response procedures vary by alarm type and account instructions, but professionally monitored signals generally follow a clear sequence.

The System Detects Trouble

A protected sensor or safety device detects an event and the security system sends an alarm signal to the monitoring center.

The Signal Is Identified

The monitoring center receives information about the account, alarm type and protected area that generated the signal.

Verification Procedures Begin

Operators follow the appropriate verification and contact procedures based on the signal and your account instructions.

Appropriate Contacts Are Notified

Depending on the situation and verification results, account contacts or the appropriate emergency responders may be notified.

Not every signal is handled the same way. Burglary, fire, carbon-monoxide, panic and medical alarms may require different verification and response procedures.

More Than Burglary Monitoring

Different Signals. The Appropriate Procedure.

Depending on your equipment and monitoring setup, professional monitoring can receive several types of security, safety and system signals.

Intrusion Alarms

Signals from protected doors, windows, motion detectors and glass-break sensors.

Fire Alarms

Supported smoke, heat and fire signals follow established life-safety response procedures.

Carbon Monoxide

Compatible carbon-monoxide detectors can send potentially life-safety-related alarm signals.

Medical and Panic

Supported medical, panic and emergency buttons can request help during urgent situations.

Environmental Conditions

Supported water, temperature and environmental devices can report damaging conditions.

System Trouble

Depending on configuration, communication, power and other system conditions may generate service-related signals.

Available monitoring and response procedures depend on compatible equipment, system programming, service selection and account instructions.

Our Monitoring Partner

Local Stone’s Support. Professional Monitoring Infrastructure.

Stone’s remains your local security company while alarm signals are handled through Affiliated Monitoring’s professional monitoring infrastructure. You receive the local relationship you value, supported by trained monitoring professionals available around the clock.

UL Listed Monitoring operations designed around recognized central-station standards and requirements.

TMA Five Diamond A designation focused on operator training, procedures, management and service quality.

Geographic Redundancy Two monitoring centers located in geographically diverse areas of the United States.

Live Agent Monitoring Trained professionals handle supported alarm and life-safety signals according to established procedures.

Stone’s Is Still Your Local Security Team Contact Stone’s for system questions, account assistance, troubleshooting and local service.

KNOW WHAT IS HAPPENING

Clear Information When Every Second Matters

Your system identifies the type of alarm while professional monitoring follows the appropriate response procedures for the signal received.

SECURITY SYSTEM

INTRUSION ALARM Front Entry

Alarm signal detected

Example system notification

01 04

INTRUSION PROTECTION

An Entry Sensor Has Been Triggered

The system identifies the affected area and transmits the alarm signal to the monitoring center. Trained personnel then follow the verification procedures and instructions established for your account.

What you receive A clear alert identifying where the alarm occurred.

Alarm handling and notifications depend on the equipment, signal type, service plan, verification requirements and instructions associated with the monitored account.

PROFESSIONAL MONITORING FAQ

Questions About Professional Monitoring?

Get clear answers about pricing, alarm response and how professional monitoring helps protect your property around the clock.

Professional monitoring Starting at $31 per month

Call 701-554-2000

How much does professional monitoring cost?

Professional monitoring starts at $31 per month. Your exact rate depends on the system, services and communication options selected. We will explain the available choices before you make a decision.

What happens when an alarm is triggered?

The monitoring center receives the alarm signal and follows the verification procedures and account instructions established for your system. Depending on the signal and circumstances, this may include contacting you, designated contacts or the appropriate emergency responders.

Will the monitoring center contact me first?

Contact procedures depend on the type of alarm, applicable verification requirements and the instructions associated with your account. We will help you understand how different alarm signals are handled when your monitoring service is established.

What if I accidentally cause an alarm?

Follow the instructions provided for your system and be prepared to verify your identity using your account information. Do not assume that entering a code automatically cancels every alarm signal. If you are uncertain, contact the monitoring center or Stone’s Security Systems promptly.

Does monitoring work if the internet goes down?

Many professionally installed systems can communicate through a cellular connection and do not depend solely on your home or business internet service. Communication options vary by system, so we will confirm the appropriate setup for your property.

Can I control my security system from my phone?

Compatible systems can provide mobile access for functions such as arming, disarming, alerts and system activity. Available features depend on the equipment and service plan selected.

Can you monitor an existing security system?

In many cases, existing equipment can be reused or upgraded. Compatibility depends on the system’s manufacturer, age, condition and communication equipment. We can evaluate what you already have and recommend the most practical option.

Is a monitoring agreement required?

Monitoring terms can depend on the equipment, installation and service arrangement selected. We will review the price, services and applicable terms with you before any work is approved.

Still have a question?

Ask our local team and get a straightforward answer.

Ask Us a Question

READY WHEN YOU ARE

Protect What Matters—Day and Night

A security system can detect a problem. Professional monitoring adds a trained response team that is ready when an alarm signal is received.

Professional monitoring starting at $31 per month

Request a Quote Call 701-554-2000

Locally Owned Professional Installation 24/7 Professional Monitoring

Serving Grand Forks, Fargo, West Fargo and surrounding communities.