Customer Resources

Support When You Need It

Access user guides, alarm-permit information and helpful resources for systems installed and supported by Stone’s Security Systems. When a guide is not enough, our local team is only a call or text away.

Local Customer Support

Have a System Question? Tell us what the panel or app is displaying and we will help determine the appropriate next step. Text Stone’s

Guides and Information

Select the Resource You Need

These resources provide straightforward information for common customer questions and everyday system operation.

Local Requirements

Alarm Permits

Learn how alarm permits work, review the Grand Forks requirement and find guidance for verifying requirements in your community.

Review Alarm Permit Information →

Security Panel Guide

ProSeries Quick User Guide

Review basic operation, arming and disarming, alarm information, user access and important safety guidance for ProSeries systems.

Open the ProSeries Guide →

Security Panel Guide

Lyric Controller User Guide

Find instructions for Lyric security operation, zones, user codes, connected automation, system settings and maintenance.

Open the Lyric Guide →

Mobile App Guide

Total Connect 2.0 User Guide

Learn the primary Total Connect functions, including remote security control, users, cameras, smart devices and scenes.

Open the Total Connect Guide →

Before Contacting Support

A Few Safe Things to Check

Gathering a few basic details can help us understand the issue faster without changing your system’s programming or removing any equipment.

Confirm that the affected panel, camera or device has power.
Confirm that your home or business internet connection is working.
Note the exact trouble message, notification or light being displayed.
Do not delete devices, remove equipment or change advanced programming.
Call or text Stone’s if the condition remains or you are unsure what it means.

Active emergency: If you suspect an intrusion, fire, carbon monoxide or another dangerous condition, move to a safe location and contact emergency services. Do not remain inside to troubleshoot the security system.

Local Help Is Still Available

Stone’s provides continued local assistance for the systems we install and support. Contact us with the message you are seeing, the affected device and when the issue began.

Call 701-554-2000 Text Us

ProSeries Video Help

Quick ProSeries How-To Videos

Watch short demonstrations of common First Alert ProSeries functions, including arming the system, connecting Wi-Fi and pairing compatible devices.

Arm Your System When Leaving

Learn how to place your ProSeries security system into Away mode before leaving the property.

Arm Your System While Staying Home

See how Stay mode protects selected perimeter devices while allowing normal movement inside.

Connect the Panel to Wi-Fi

Follow the basic steps for connecting your ProSeries panel to an available wireless network.

Activate Amazon Alexa

Learn how to enable supported Amazon Alexa voice features on a compatible ProSeries installation.

Pair Your Phone With Bluetooth

See how to pair a compatible phone for supported Bluetooth functions, including hands-free disarming when enabled.

Features vary by installation. Some options shown in these videos require compatible equipment, account services or system programming. Contact Stone’s if an option is not displayed on your panel.

Total Connect Video Help

Total Connect 2.0 How-To Videos

Learn how to control your security system, manage users, adjust notifications and use connected features through the Total Connect 2.0 mobile app.

Arm and Disarm Your System

Learn how to remotely arm or disarm your connected security system using Total Connect 2.0.

Create a New User

Add an authorized user and manage access to your connected security system.

Create Automated Scenes

Combine supported security and automation actions into convenient routines for common activities.

Bypass a Sensor

See how to temporarily bypass an eligible sensor when arming the connected system.

Set Your Notifications

Review the available notification settings and select the alerts you want to receive.

Total Connect App Overview

Become familiar with the app dashboard, navigation and commonly used Total Connect features.

Customize Total Connect

Adjust the Total Connect experience to make your most important information and controls easier to access.

Use Connected Automation

See how Total Connect can control compatible locks, lights, thermostats and other connected devices.

Features vary by account. The devices and controls available in Total Connect depend on the equipment installed and the services enabled on your Stone’s account.