Arming
Arm Your System When Leaving
Learn how to arm your ProSeries panel in Away mode when leaving home.
ProSeries Alarm Panel
Arming, Wi-Fi, Bluetooth, hands-free disarming, and Amazon Alexa.
Bluetooth
Pair Your Phone for Hands-Free Disarming
Pair a mobile phone with the panel for automatic hands-free disarming.
Voice Control
Use Amazon Alexa With ProSeries
Activate Amazon Alexa voice services on a compatible ProSeries panel.
Wi-Fi
Connect ProSeries to Your Wi-Fi Router
Connect the ProSeries security panel to a home wireless network.
Arming
Arm Your System While Staying Home
Learn how to arm your ProSeries panel in Stay mode while remaining inside.
Total Connect 2.0 App
Remote control, users, notifications, scenes, sensor bypassing, and app customization.
System Control
Arm and Disarm With Total Connect 2.0
Control your security system remotely using the Total Connect app.
Automation
Create Smart Scenes
Create a scene that performs multiple smart-home actions together.
Users
Add a New User
Add family members or other authorized users to Total Connect 2.0.
Sensors
Bypass a Sensor
Temporarily bypass a selected sensor from the Total Connect app.
Notifications
Set Up Notifications
Choose which system events generate notifications in Total Connect 2.0.
Getting Started
Total Connect 2.0 Overview
Learn the app layout and its primary security and smart-home controls.
Customization
Customize the Home Screen
Arrange the Total Connect home screen around the features you use most.
VX3 Outdoor Camera
Wi-Fi, detection areas, camera information, lighting, sound, and video settings.
Wi-Fi
Change the Wi-Fi Network
Reconnect the VX3 after replacing a router or changing network information.
Detection
Edit Detection Areas
Create and adjust detection areas and manage sound detection.
Information
General Information Menu
View firmware, signal strength, camera name, and connection information.
Sounds & Lights
Adjust Sounds and Lights
Adjust night vision, lighting, speaker, and microphone settings.
Video Settings
Change Video Quality and View
Change the video quality or rotate the displayed camera image.
VX1 Video Doorbell
Recorded clips, video settings, lighting, sound, Wi-Fi, information, and detection areas.
Recorded Video
View Recorded Clips
Find and play recorded VX1 doorbell clips in Total Connect 2.0.
Video Settings
Change Video Settings
Adjust the VX1 doorbell’s video quality and display settings.
Sounds & Lights
Adjust Sounds and Lights
Adjust night vision, doorbell lights, speaker volume, and microphone settings.
Wi-Fi
Change the Wi-Fi Network
Connect an existing VX1 doorbell to a new wireless network.
Information
View General Information
View general device information and connection details.
Detection
Set Up and Change Detection Areas
Enable, create, and adjust the VX1 doorbell’s detection areas.
Quick Troubleshooting
Open a topic for basic checks. Contact us whenever a problem continues or you are unsure.
Alarm Panel Beeping or Showing Low Battery
The backup battery may be charging or need replacement.
- Allow a few hours for charging.
- Confirm the panel has AC power.
- Contact us if the beeping continues.
Panel Not Connecting to Wi-Fi
- Open Menu → Settings → Wi-Fi and reconnect.
- Confirm the network name and password.
- Restart the router if necessary.
Contact us if: the panel still will not reconnect.
Panel Showing “AC Loss”
- Confirm the outlet has power.
- Make sure the transformer is firmly plugged in.
- Check for a tripped or switched breaker.
Panel Showing “Sensor Not Responding”
- Open and close the sensor.
- Check its battery and mounting.
- Confirm it has not been moved.
Keypad Showing “Check” or “Trouble”
- Tap the notification icon for details.
- Follow the displayed instructions.
- Clear the alert after resolving the condition.
Door or Window Sensor Showing “Fault”
- Fully close the door or window.
- Check sensor and magnet alignment.
- Open and close it again to restore the sensor.
Motion Detector Triggering Unexpectedly
- Check for nearby heating or cooling vents.
- Remove moving plants or decorations.
- Consider pet movement in the protected area.
Sensor Showing “Low Battery”
- Install the correct battery type.
- Check battery polarity.
- Open and close the sensor after replacement.
Motion Detector Not Detecting Movement
- Walk across the field of view.
- Make sure nothing blocks the lens.
- Confirm the detector is securely mounted.
Glassbreak Sensor Not Triggering During Testing
- Use a proper glassbreak tester.
- Test within 10–15 feet.
- Make sure blinds are not absorbing the test sound.
Sensor Triggering Intermittently
- Check magnet alignment and distance.
- Make sure the door or window is not shifting.
- Confirm the sensor is securely mounted.
Sensor Does Not Restore After Opening or Closing
- Open and close it again.
- Check sensor and magnet alignment.
- Confirm the battery is good.
VX Series Camera Offline
- Confirm the camera has power.
- Check the Wi-Fi network.
- Unplug the camera for 10 seconds and reconnect it.
- Confirm it is within router range.
CX Series Camera Offline
- Confirm the PoE switch or injector has power.
- Check both Ethernet connections.
- Restart the PoE equipment if necessary.
Downloaded Video Clip but Cannot Find It
- iPhone: check Photos → Recents.
- Android: check Gallery → Albums → Downloads.
- Also look for Videos or Security Clips folders.
Adjusting Camera Motion-Capture Areas
- Open the camera’s settings.
- Select Activity Zones or Motion Areas.
- Resize the areas, save, and test them.
Total Connect Not Updating Status
- Pull down to refresh.
- Confirm the phone has internet access.
- Log out and back in, then restart the phone if needed.
Total Connect Notifications Not Coming Through
- Enable notifications in phone settings.
- Confirm alerts are enabled in Total Connect.
- Check Focus or Do Not Disturb settings.
Total Connect Shows the Wrong System Status
- Open Total Connect and select Locations.
- Scroll down and tap Sync Panel Status.
- Allow a few seconds for the update.
Manuals & Downloads
Open or download the appropriate product guide.
ProSeries Panel User Guide
Quick reference for system operation and common panel functions.
Total Connect 2.0 User Guide
Reference information for using the Total Connect mobile application.
Lyric Controller User Guide
Complete operating guide for the Honeywell Lyric Controller.
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