PO Box 321, Thompson, ND 58278 | 701-554-2000
PO Box 321, Thompson, ND 58278 | 701-554-2000
Central station monitoring means your security system is professionally watched 24/7 by trained dispatchers who respond to alarms in real time — even when you’re asleep, at work, or halfway across the country. Stone’s Security Systems partners with WHIRC (WH International Response Center), a nationally recognized monitoring center based in Rockford, Minnesota. We’ve trusted WHIRC since 2017, and their team of highly trained operators is one of the best in the business.
Most security systems can make noise. A professionally monitored system can save lives. When an alarm goes off — whether it’s intrusion, fire, carbon monoxide, or a medical alert — a DIY system depends entirely on you noticing a phone notification and reacting fast. If you’re asleep, at work, or your phone is dead, nothing happens.
With 24/7 professional monitoring, trained dispatchers respond the moment your system signals trouble. They verify the alert, contact you, and send the right help when seconds matter. This is especially critical for life‑safety events like fire and carbon monoxide, where people often don’t hear the alarm or are already overcome by fumes. Professional monitoring ensures someone is watching over your home even when you can’t — protecting your family, your pets, and your property around the clock.
When a sensor activates, your system sends an instant signal to our monitoring center — and, if you opted for Total Connect 2.0, you’ll receive a real‑time alert on your phone.
Our trained dispatchers immediately review the alert to confirm what type of emergency is occurring. This ensures the right response is sent every time.
A live operator attempts to contact you through the app, panel, or phone. This step reduces false alarms and keeps you in control of your home or business.
If we can’t reach you — or if you confirm the emergency — we dispatch police, fire, or medical responders right away. We stay on the line with them until help arrives.
You receive instant updates on your phone so you always know what’s happening. Whether you’re at home, at work, or out of town, you stay fully informed.
Every alarm activation is recorded with exact time and sensor details for your records.
Once the situation is under control, we follow up to confirm everything is safe. You’ll know exactly what happened and what actions were taken.
Your system is restored to normal operation and ready for the next event. You get peace of mind knowing your property is protected 24/7.
A security system is only as strong as the team watching over it. When an alarm triggers, you need trained professionals responding in seconds — not minutes. Our monitoring center verifies the event, contacts emergency services when needed, and keeps you protected around the clock. No delays. No guesswork. Just real‑time response when it matters most.
A security system is only as strong as the team watching over it. When an alarm triggers, you need trained professionals responding in seconds — not minutes. Our monitoring center verifies the event, contacts emergency services when needed, and keeps you protected around the clock. No delays. No guesswork. Just real‑time response when it matters most.
Stone’s Security Systems has partnered with WHIRC since 2017, and that relationship has grown into one of the most important parts of how we protect our customers. WHIRC isn’t just a monitoring center — they’re a team of highly trained professionals who specialize in life‑safety response, operating inside a UL‑listed, TMA Five Diamond–certified facility designed for nonstop reliability. Their operators train year‑round on the latest alarm technology, emergency protocols, and customer‑care standards, ensuring that every signal from your home or business is handled with precision and urgency.
Our involvement with WHIRC goes far beyond simply sending them alarm signals. We stay actively engaged in their ongoing mission to raise industry standards. Chris Walsh, owner of Stone’s Security Systems, is regularly invited to participate on the WHIRC Security Dealer Panel, contributing real‑world insight from the field and helping shape the future of monitoring practices. This collaboration ensures that the systems we install and the monitoring behind them work together seamlessly, giving our customers the fastest, most dependable protection available.
Our partnership with WHIRC is built on real relationships — the kind that come from years of working side‑by‑side with the people who help protect our customers every day. We don’t just send signals to a faceless call center; we meet with WHIRC’s leadership, technicians, and administrators to stay aligned on best practices, technology updates, and performance standards. This hands‑on involvement ensures that every system we install communicates flawlessly with the monitoring center and that any improvements or innovations are implemented quickly and smoothly.
Your safety deserves more than a basic call center. Our monitoring partner operates a fully redundant, UL‑listed facility staffed by certified professionals who specialize in life‑safety events.
Storms, power outages, and network failures don’t stop your protection. WHIRC’s redundant systems take over automatically, ensuring your monitoring never blinks — no matter what’s happening outside. We handle everything behind the scenes so your monitoring is active, tested, and reliable from day one. Whether you’re installing a new system or switching from another provider, the process is smooth, fast, and stress‑free.
Get fast, reliable security solutions installed by local experts who take your safety seriously. Smart technology, clean installs, and 24/7 protection — all tailored to you.
Serving Grand Forks and surrounding communities since 2003.