PO Box 321, Thompson, ND 58278 | 701-554-2000
PO Box 321, Thompson, ND 58278 | 701-554-2000
This usually happens when the panel’s backup battery is charging or needs replacement.
If you see this:
Wait a few hours for the battery to recharge
Make sure the panel has AC power
If the beeping continues, the battery may be at end‑of‑life
Contact us if: The beeping continues after the battery has had time to recharge.
This often happens after a router reboot, password change, or weak signal.
If you see this:
Go to Menu → Settings → Wi‑Fi and reconnect
Make sure you’re using a 2.4GHz network
Restart your router if needed
Contact us if: The panel won’t reconnect after you’ve confirmed the correct Wi‑Fi and password.
This means the panel is temporarily running on its backup battery.
If you see this:
Check that the outlet has power
Make sure the transformer is firmly plugged in
Reset the breaker if the outlet is switched or tripped
Contact us if: The AC Loss message stays on for more than a few hours.
This appears when a sensor temporarily loses communication with the panel.
If you see this:
Open and close the sensor to wake it
Check the sensor battery
Make sure the sensor hasn’t been moved or removed
Confirm the panel has good PowerG signal coverage
Contact us if: The sensor stays unresponsive after you’ve checked battery and placement.
This is a general alert letting you know something needs attention.
If you see this:
Tap the notification icon to view details
Follow the on‑screen steps
Clear the alert once the condition is resolved
Contact us if: You’re unsure what the alert refers to or it won’t clear.
This usually means the sensor isn’t fully closed or the panel didn’t detect it returning to normal.
If you see this:
Make sure the door or window is fully closed
Check that the magnet and sensor are aligned
Open and close the door/window to reset it
Contact us if: The fault message stays on after confirming alignment and closure.
This can happen when heat, airflow, or pets move within the detector’s field of view.
If you see this:
Make sure vents aren’t blowing directly toward the detector
Remove hanging decorations or plants that may move
Confirm pets under 80 lbs stay out of the detector’s coverage area
Contact us if: The detector continues triggering with no visible cause.
This simply means the sensor’s battery is running low.
If you see this:
Replace the battery with the correct type
Make sure the battery is installed with the correct polarity
Open and close the sensor to clear the alert
Contact us if: The low‑battery message stays on after replacing the battery.
This can happen if the detector is in a low‑sensitivity mode or the room is too warm.
If you see this:
Walk directly across the detector’s field of view
Make sure nothing is blocking the lens
Confirm the detector is mounted securely and hasn’t shifted
Contact us if: The detector still doesn’t respond during normal movement.
This usually means the test sound wasn’t loud or sharp enough.
If you see this:
Stand within 10–15 feet of the sensor
Use a proper glassbreak tester if available
Make sure windows and blinds are not absorbing the sound
Contact us if: The sensor never responds during testing with a proper tester.
This can happen when the sensor or magnet is slightly misaligned.
If you see this:
Check that the magnet is within ½ inch of the sensor
Make sure the door or window isn’t loose or shifting
Confirm the sensor is mounted securely
Contact us if: The sensor continues triggering randomly after alignment checks.
This usually means the panel didn’t detect the sensor returning to normal.
If you see this:
Open and close the door or window again
Check alignment between the sensor and magnet
Make sure the sensor battery is good
Contact us if: The sensor still won’t restore after repeated attempts.
This often happens after a Wi‑Fi interruption or power cycle.
If you see this:
Make sure the camera has power
Check that your Wi‑Fi network is working
Restart the camera by unplugging it for 10 seconds
Confirm the camera is within range of your router
Contact us if: The camera stays offline after power cycling and checking Wi‑Fi.
This usually happens when the camera loses power, the network switch is offline, or the PoE connection is interrupted.
If you see this:
Make sure the camera’s PoE switch or injector has power
Confirm the Ethernet cable is firmly connected at both ends
Check that the network switch or router is online
Restart the PoE switch or injector if needed
Contact us if: The camera stays offline after confirming power, cabling, and network status.
This usually happens when the clip saves directly to your phone’s photo or media library.
If you see this:
Open your phone’s Photos or Gallery app
Check the Recents album
Look for a folder named Downloads, Videos, or Security Clips
If you’re on iPhone, the clip will be in Photos → Recents
If you’re on Android, check Gallery → Albums → Downloads
Contact us if: You still can’t locate the clip after checking your phone’s photo albums.
This is helpful when the camera is recording too often or missing activity in certain parts of the scene.
If you need to adjust this:
Open the camera in your app or web portal
Go to the Settings or Motion Detection menu
Select Activity Zones or Motion Areas
Drag or resize the boxes to include only the areas you want monitored
Save your changes and test by walking through the selected zone
Contact us if: You can’t access the motion settings or the camera isn’t responding to your adjustments.
This usually happens when the app temporarily loses connection to your system.
If you see this:
Pull down to refresh the app
Make sure your phone has internet access
Log out and back into the app
Restart your phone if needed
Contact us if: The app still won’t update after refreshing and reconnecting.
This usually happens when phone settings block alerts or the app loses permission to send notifications.
If you see this:
Make sure notifications are enabled in your phone’s Settings → Notifications
Confirm alerts are turned on inside the Total Connect app → Settings → Notifications
Check that your phone is not in Do Not Disturb or Focus Mode
Log out and back into the app to refresh permissions
Contact us if: Notifications still don’t come through after checking your phone and app settings.
This usually happens when the app is out of sync with your security panel.
If you see this:
Open the Total Connect 2.0 app
Go to Locations
Scroll to the bottom
Tap Sync Panel Status
Wait a few seconds for the app to update
Contact us if: The status still doesn’t match your system after syncing.
